Terms & Conditions

Our website www.lunahusseini.com is owned and operated by Curtis & Clay LLC. Curtis & Clay LLC is a limited liability company incorporated under the laws of the republic of Lebanon.

We may collect the following types of personal information when you visit our website:

a. Information You Provide Voluntarily:

• When you create an account or make a purchase, we may collect your name, email address, postal address, and payment information.
• If you contact us via email or through our contact form, we may collect your name, email address, and any other information you provide in your message.

b. Information Automatically Collected:

• We may collect information about your device, including your IP address, browser type, operating system, and location data (if you enable location services).
• We may use cookies and similar tracking technologies to collect data about your interactions with our website, such as pages visited, time spent on the site, and referral sources.

We may use your personal information for the following purposes:

• To provide and personalize our services to you.
• To process and fulfill your orders, including sending you order confirmations and updates.
• To communicate with you about your account, purchases, and inquiries.
• To send you marketing and promotional materials if you have opted in to receive them.
• To improve our website, products, and services.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and protect our rights.

We may disclose your personal information to third parties in the following circumstances:

• To third-party service providers who assist us in operating our website and providing services to you (e.g., payment processors, shipping partners).
• To comply with legal obligations or in response to a court order or government request.
• To protect our rights, privacy, safety, or property, and that of our customers or others.
• In connection with the sale, merger, or acquisition of all or part of our company.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

The delivery timeframe for your order may vary depending on the destination country. We strive to process and dispatch orders promptly, but actual delivery times are subject to local courier services and customs clearance processes. As for the shipping charges, we are pleased to inform you that we cover the shipping charges for deliveries to various countries. However, please be aware that customs duties, taxes, and any other charges related to the importation of our products into your country are not covered by Luna Husseini. These fees, if applicable, are the responsibility of the recipient and may vary depending on your local customs regulations. We recommend checking with your local customs office for specific details regarding any potential charges.

We have a strict no exchange, no refund policy in place. However, in the rare event of significant damage, we are open to discussing potential resolutions to find a mutually agreeable solution. Please contact us if you encounter any issues with your order. Your satisfaction is important to us.

You have the option to cancel your order within 24 hours of placement. Please contact us promptly if you wish to cancel. We are here to assist you.